ACCCOUNT REGISTRATION

All users will need to register for an account on www.vowchervault.com before they are able to buy or sell any e-gift cards through the platform. In order to register for an account, users will be asked to submit some personal information about themselves as well as a unique username and password. For more information on the ways in which we handle such personal information, please make sure you also read our privacy policy along with these terms and conditions.

When a user’s registration for an account on www.vowchervault.com has been successful, they will be able to log in and use this as a portal to make, edit and track all of their orders which they have made with www.vowchervault.com. Users are only permitted to make one account per person.

Please be advised that we reserve the right in our sole discretion to revoke or terminate a member’s account at any time if we suspect that the buyers or sellers of e-gift cards operating this account has violated any of these terms and conditions.

HOW TO BUY E-GIFT CARDS

All of the gist cards sold on www.vowchervault.com are e-gift cards and can be redeemed digitally either in-store or online for the designated retailer or brand.

Registered users are able to browse our full selection of e-gift cards which we have available, and purchase these directly through the website with all payments being processed via visa debit or Mastercard payment cards.

When the transaction has been successful then the customer will be sent an email which will contain a link with instructions on how to download the e-gift card. All deliveries are expected to be instant, and there are no shipping or handling fees, however if it has been more than 24 hours and you have still not yet received your gift card from us, then please get in touch with a member of the team and someone will come back to you as soon as possible.

It is mutually agreed between the user and www.vowchervault.com as the seller of the gift cards that all sales are final, and apart from the limited circumstances outlined in this document we are unable to offer returns or refunds for any of the e-gift cards which have been purchased through www.vowchervault.com.

REFUNDS

Refunds will only ever be considered in the following rare circumstances:

• If the funds which have been made available to you on the gift card appear to be less than what you originally agreed when placing the order.
• If the gift card you have purchased is invalid or has expired
• If the gift card is not for the right retailer or brand

Please be advised that www.vowchervault.com will only be able to consider claims for refunds when these have been sent to us within 10 days of the purchase being completed.

If we decide that you are entitled to a new gift card or refund, then we will aim to process this for you on your behalf within 10 working days.

HOW TO SELL E-GIFT CARDS

All users looking to sell gift cards through www.vowchervault.com will need to register with an account on the website before they are able to do so. Any users looking to sell unwanted e-gift cards through the website will need to confirm that they are the owner of the gift card and that they will agree to transfer the complete rights and ownership of the gift card over to www.vowchervault.com upon the sale.

Once a deal with www.vowchervault.com has been agreed for the fee for the gift card which is being sold, the gift card and all accompanying documents shall then be sent to www.vowchervault.com. Once the gift card has been authenticated by the team at Vowcher Vault, the agreed monies shall be sent to the seller within two to three working days.

When a user submits an offer to sell a gift card through www.vowchervault.com then at the same time they must also provide valid payment information as well as any identify checks which Vowcher Vault may ask for in their sole discretion.

Any users wishing to sell e-gift cards through www.vowchervault.com must also guarantee the following:

• That the gift card is valid
• That the gift card contains the correct balance and is for the right brand
• That they are able to release all ownership rights to the gift card
• That the gift card shall be fully transferred to new owners
• That they are the sole owner of the gift card

It shall be mutually agreed between both parties that not all offers for gift cards shall be accepted, and in the event that Vowcher Vault suspects that there could be any unlawful activity which relates to the sale of the gift card then they may in its sole discretion forbid the sale of the gift card.

MAKIMG PAYMENTS

It shall be agreed that whenever a user makes a payment on this website then the user is giving www.vowchervault.com permission to use the payment information that they have provided as part of their account registration.

All payments – for both buying and selling gift cards – are processed securely through a third-party payment provider.

For more information on the ways in which we handle secure information such as your payment information – please also see our privacy policy.

LIMITATION OF LIABILITY

UNLESS OTHERWISE EXPRESSED IN THIS AGREEMENT WE DISCLAIM ALL REPRESENTATIONS AND WARRANTIES THAT RELATE TO THIS SERVICE. THIS INCLUDES THE GIFT CARDS, THE WEBSITE, WARRANTIES OF MERCHANTABILITY, FITNESS FOR PURPOSE, ACCURAY, QUALITY AND NON-INFRINGEMENT.

VOWCHER VAULT AND ALL OF OUR AFFILIATESM SUPPLIERS, DIRECTORS AND SHAREHOLDERS WILL NOT BE HELD LIABLE FOR ANY INCIDENTS OR SPECULATIVE DAMAGES SUCH AS LOSS OF USE, BUSINESS INTERUPTIONS, LOSS OF PROFITS.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM WHICH ARISES FROM THE USE OF THIS SERVICE SHALL NOT EXCEED THE AMOUNTS PAID TO US VIA YOU FOR THE GIFT CARDUNDER THESE TERMS OF USE.

Indemnity and Liability

You agree to indemnify and hold Vowcher Vault and its owners any reasonable legal fees which have been made by any third party and which could arise out of your use of this website, or your violation of any of these terms and conditions.

Term and termination

Users agree that the owners and operators of Vowcher Vault may terminate, revoke, or suspend your account at any time or your use of these services for any reason which we may believe represents any violation of these terms and conditions.

We also reserve the right to block your name and email address from any future use. Any termination of your access to our services could happen at any point and without prior warning.

Contact us

If you have any further questions then please get in touch with us and someone will come back to you as soon as possible.